![]() ![]() This way, the administrator can quickly set up QuestionBot and get immediate feedback on the types of question he/she still needs to answer. ![]() ![]() Whenever a user asks a question that QuestionBot can’t answer, it is displayed in real-time on the administrator’s web console. Ĭaption: A real life question we were asked during a live developer demo…. It is also able to aggregate users across all the platforms and combine them into one master list. Simple User Information System NotificationBot has a simple way of gathering a users basic information from the chat platforms and presents it in an easy-to-administer web view. Tip: Look into the code of twilio-chatbot.js and ciscospark-chatbot.js if you want to understand the simple modular interface to learn how you can empower your own bot with multiple chat sources. Multi-Platform Support NotificationBot can help you understand how to use principles of platform-agnostic and modular programming in order to rapidly develop a bot that can reach more users by not locking itself down to just one platform. We are also using chat.update here to provide a seamless presentation by updating the original message instead of sending an entirely new one. In setting up Stockbot, you’ll be asked to set up Interactive Messages, so that when a user clicks the button, Slack will send a payload to your bot containing information about the button that was clicked. Stockbot uses attachments to enrich the user experience.Ī clickable title link, short bits of information stored in fields, a graphical representation of the stock’s status, and color are all included to present the stock’s data in an easy-to-read fashion.īuttons Lastly, Stockbot has a □ “Show More Info” button that populates the attachment with additional fields. From here, you can follow the Read Me that's included in BugBot's code to get everything set up. At the top of the page, you’ll see a button that says Remix This □. Once you’ve opened up this link, you’ll be taken to a more detailed explanation of how to set up your new BugBot. BugBot intelligently identifies these intents, and thus reduces the number of interactions it takes to file your bug report.įeel free to try out BugBot on your own, by sending it a message on Cisco Spark! BugBot’s sparkbot name is If you’ve mentioned how urgent your ticket is, there’s no reason to ask again. Reduced Interactions with Recognized Intent While BugBot is trying to get more information about your bug, BugBot can easily recognize if you’ve already mentioned key things its looking for. These two in tandem give Bugbot a more human-like interface. Instead, BugBot is also able to respond with a number of responses to any given question that it understands. It also has the ability to keep track and match any tickets that are in the context of the conversation you are in, and allows persistent conversations to last over a period of time.Ĭontextual Intent Utilizing API.ai’s middleware, BugBot will be able to recognize the intent of a user, like establishing the level of priority for an issue in order to help determine what tickets to write or open.Įmotion and Human-like Characteristics Using API.ai, BugBot is able to answer questions that don’t necessarily relate to its help-desk abilities. Tracked Conversations BugBot has the ability to follow a conversation as it would evolve naturally. Powered by API.ai and Ben Brown ’s A++ Bot Developer Framework, Botkit □ Try it out live: Our HelpDesk Bot known as BugBot takes simple chat conversations and converts them into a ticket for a backend help-desk platform. □ Special thanks to Anil Dash, Gareth Wilson, and David Miller from Fog Creek Software for walking us through how we could get this done □ □□ BugBot for Cisco Spark No more downloading SDKs, spinning up hosting at AWS, simply plug in your own API keys and you off and running in our Node.js apps. Powered by □Glitch - Test the samples in minutes!īack in March, our developer relations team stumbled upon Anil Dash’s article “ Glitch for Your API” ( You should read it).Ĥ months later, all our samples are built and living on Glitch, an incredible live platform that helps any developer get up and running with our API in minutes. ![]() The following sample apps are different business use cases to better understand conversational user interfaces in the workplace: We’ve built 4 samples across Slack, Cisco Spark, and Twilio SMS to help you get a better sense of different interactions you can have with chat applications. Interested in building a chatbot for your company as a proof of concept or to learn how they work? ![]()
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